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The Core i5 Pixel Slate’s flash memory fails for some users



It’s no secret that Google’s Pixel Slate has been a huge disaster since it launched in late 2018. Google has made a big bet on creating an attractive tablet powered by Chrome OS, but the quirky software, the hefty price tag, and the awkward tablet experience make it a painful product to use. The good news is that Google has fixed most of the weird software bugs with updates, resulting in a much improved user experience that barely hinders your workflow as much as it did before. However, the Pixel Slate is once again in a nasty state, and it’s something that can’t be easily fixed by a software update.

Many i5 Pixel Slate owners are having a file system issue that causes their device to enter read-only mode after a while. Reddit user u / JeffHiggins has managed to log a log of when exactly the file system was reverted to read-only.

Pixel Slate reconnects the file system as read-only. Source: u / jeffhiggens

As we can see in the log, Chrome OS output some I / O errors just before Pixel Slate concludes its file system as read-only. It is particularly interesting that “ext4_journal_check_start: 56: Aborted journal discovered“and”cmd response 0x0, tag status 0x0“In the log. These lines show that the connection to the flash memory has been lost, the cause could be from faulty flash storage to the port not connecting the flash memory to the Pixel Slate’s motherboard. In our understanding of the output, this problem is caused by a hardware failure in Pixel Slate.While this log was recorded about a year ago, many other Pixel Slate owners today are experiencing the problem. try this.

Symptoms that users experience will start mild at first, such as a favorites icon suddenly turning gray when accessing a bookmark. Eventually, Android apps will start crashing in the background and annoy you with intermittent pop-up dialogs. Launching an Android app will no longer work, and any operations that involve writing files to disk, including creating folders and downloading files, will fail. Restarting or resetting your Pixel Slate will temporarily fix the problem, but the issue will appear randomly, sometimes within minutes of booting up or after a few days. Powerwashing, reinstalling the OS via recovery USB and switching to different release channels failed to fix the affected bugs.

pixel blocking media support google

A Pixel Slate customer reported this issue about a year ago. Trend hit report with tons of other affected customers reporting similar symptoms. Source: Google Support Community

Two Pixel Slate owners who contacted us regarding the issue have noted the read-only file system troubles. Along with several others on Reddit and the Google Support community, these two users went through all the troubleshooting steps to find a solution, but with no luck. While some customers may get a replacement device under warranty, many owners have past that expiry date and find themselves supported by Google Support. Multiple bug reports have been sent repeatedly with some asterisks on the bug tracker but without developer attention.

We reached out to Google to see what was happening with the i5 variant of the Pixel Slate. A representative tells us that Google has not yet reproduced or correctly identified the cause of this misconduct. However, they make sure that the Google product team is actively working to find the root cause of these users’ problems. In the meantime, the representative recommends that affected people follow these help center steps. We’ll update this post as we know more.

  • Thanks:
  • Luc,
  • Victor,
  • JeffHiggens

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