- The stable Oxygen OS update is leading to the total data deletion of the OnePlus 8 series.
- The issue affects OnePlus 8 and 8 Pro devices running Oxygen OS 11 open beta 3.
- OnePlus acknowledged the problem and warned against the upgrade.
OnePlus rolled out the stable Oxygen OS 22.214.171.124 update for the OnePlus 8 and 8 Pro over the weekend. However, the software that follows Oxygen OS 11 open beta 3 is anything but stable. Some of the open beta 3 users that received the update reported that it caused all data deletion on their phones.
Once the update is installed, users are asked to restart their device. When they do, the data on their phone is completely erased. Sadly, many users report that their phone has been set to auto update mode and they have no choice but to install the faulty software.
One user even tried to downgrade to Oxygen OS 10 and update back to Oxygen OS 11 open beta 3 in an attempt to fix the issue. However, even with the automatic update turned off, the user still reports that the phone updated itself, requires a reboot and then erases all data again.
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For its part, OnePlus has admitted the problem. An employee took to the company forums on Saturday, saying that the OnePlus software team is looking into the matter. This person also warns users against upgrading to stable updates.
“If you get an OTA update, please confirm if it’s an open beta update. If not, please don’t install it, ”informed a OnePlus forum.
In the meantime, if you have installed the update but haven’t restarted your phone yet, OnePlus recommends you follow the steps below to avoid data loss.
- Install this APK. You need to install it after the update is installed but before restarting.
- Once the APK is installed, run the app and tap on “Keep Data”.
- Now you can reboot the phone without losing your data.
OnePlus says users should still back up the necessary data before restarting the phone after following the aforementioned steps.