If you buy a new Moto Razr 5G it might not be “new” when you get it. A very interesting note (first spotted by The Verge) located at the end of Amazon’s product description, says that your Moto Razr will be opened before it reaches you, it will be folded and, oh, we apologize for having some fingerprints:
NOTE: Originally, RAZR was meant to be shipped in an opened position. For better screen protection, though, we’ve folded your RAZR – it’s more secure but may not look as elegant as we hoped. We apologize if you see fingerprints on your device. We assure you your RAZR is brand new.
Motorola’s foldable Moto Razr reboot has gone through a tough time to survive in the real world. While the modern design of a classic smartphone looks good, it has also been shown to be extremely fragile, with a soft, flexible display and hinge system that is susceptible to damage. (Ours are dead after a day!) The original was released in February 2020, but a sequel with better specs, the Moto Razr “5G”, launched in early October. decided that the box wasn’t good enough.
The Razr 5G box looks like the original Razr reboot box, and it doesn’t adhere to your typical smartphone box design. The bottom half of the box is designed to function as a phone holder and it actually amplifies the sound coming out of the speaker. The phone sits at the bottom of the box vertically, opens up, and tilts slightly backwards. The “top half” of the box falls to the top of the phone holder and a very large block of foam presses against the phone’s screen, holding the phone in place.
Transporting a phone with a screen exposed like this and being pressed into a large block of foam is clearly causing problems. We contacted Motorola after reviewing this listing and some of these reports, and the company has included a statement.
Motorola is packing the new razor in closed form at the factory level. When the device leaves our facility, it will not be reopened. Motorola places stringent glove handling and cleaning requirements together with shipping procedures to provide a great out of the box experience. As with all products, we will continue to closely monitor and make additional adjustments as needed to provide the best consumer experience.
So Motorola seems to have been having last minute thoughts about its box design and admitting that they decided to ship the folded Razr instead of unfolding it, which is how it is envisioned in the press photos. lice. This isn’t just limited to Amazon, and some of the comments on Amazon reviews claim to have received the Folding Razor from other stores, like Best Buy and Motorola directly. Motorola’s last-minute box remake is rather odd, as the company has almost a year of experience with this box design. After all, this is the second generation of the Moto Razr and the first is shaped like an identical box.
In Amazon’s reviews, customers seemed quite unhappy with the status of their phones when they arrived. Customer Adolfo A. Sandoval Berro provided photos of a boxed slices and wrote in their 1-star review “The phone is not brand new … None [a] the protective film on the inner screen, the protective film on the outer one is very poorly offset, and the device folds up inside its packaging. Last but not least, when I checked the box cover, I could have noticed someone making some manual cuts inside to make the lid fit the foldable phone. “
The foam block will definitely be a problem. It means pressing hard on a flat screen, opening and holding the phone firmly. Trying to box when the Razr is folded (and thus doubling the thickness) doesn’t really work, as the foam will be too thick now. The solution to this, according to this review, is to cut a large piece out of the foam so that the box closes.
Another anonymous 1-star reviewer wrote, “Unbelievable. Received the phone under the same conditions as described in other reviews. Folded up, no movies in the internal screen and movies. The screen shows very clear marks in comparison to the creases.But besides the packaging issue, the main reason convinces me to return the device which so far I have not read in In other reviews, it is the screen that squeals when opening and closing. “Aside from all the packaging issues, it’s good to know that Motorola has yet to fix the loud hinge mechanism. Several other reviews describe the “new” phone as “used”.
Motorola’s claims that Razrs is being packed with “strict” cleaning does not match the fingerprint warnings on Amazon’s official listing, or with numerous customer reports that the phone has arrived. status is described as “used”. After a follow-up question about fingerprint alerts, Motorola told Ars “We are aware of the issue and are taking steps to prevent this from happening in the future”.