When customers started getting the Pixel 5 in mid-October, some people noticed a slight gap between the screen and the frame. Google has been investigating the issue and says this is a “normal part of the design” that won’t affect water resistance.
A “Community Expert” this afternoon said Google has investigated the affected units and looked at “quality control data from the factory”.
… We can confirm that the change in the distance between the camera body and the screen is a normal part of the Pixel 5’s design.
An immediate concern that arises is the impact on IP68 ratings. Today, the company said that “has no effect on the water and dust resistance or functionality of your phone.”; That said, it will “work with customers on an individual basis to address any concerns they may have.” Here is the full statement:
We had the opportunity to investigate the units from the customer and combined with our quality control data from the factory, we were able to confirm that the change in the gap between the body and the monitor Is a normal part of the Pixel 5’s design. There is no effect on your phone’s water and dust resistance or functionality. We will work with customers on an individual basis to address any concerns they may have.
According to user reports, there is a discrepancy between Pixel 5 units with this condition. Some are more obvious than others, while most phones don’t seem affected. The inside of the phone is not visible through the gap, but dust gets in and can get trapped. As we summarized before:
In most cases, the gap appears to be visible around the corner that houses the front camera, but not just at that position. These reports also show it seems a gap is popping up from the moment they took the phone out of the box, which is a bit of a comfort. If this gap appears after the phone is being used, it will be a very serious cause for concern.
A tear at the weekend revealed that the display – apart from adhesive – is held firmly to the frame by five clips. Thus, the theory has two layers of protection against the phone being dropped.
Even with Google’s claim that there are no functional issues with the Pixel 5 devices with gaps, it is still strange that only some phones are affected. The expected design is probably seamless, with feedback indicating that the company will be working or willing to swap units.
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