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Companies come up with innovative solutions to deal with workers’ exhaustion during a pandemic



Months after the pandemic, Nick Popoff was caught off guard during a manual video call and said aloud what many have been through: He felt exhausted.

He said several weeks, the technical director of ticketing company Eventbrite Inc. did not leave home for many days. The slack notification keeps ringing. He remembers meeting friends and colleagues face to face. Even a hike with his wife through the redwood forests of northern California, hasn̵

7;t helped him recharge.

“Burning at work is insidious,” Popoff said. “It’s not like a red light comes on.” “It’s something that starts happening very slowly, and that’s how it can surprise people.”

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After Mr. Popoff shared his experience during the meeting, colleagues came forward and said they were also feeling exhausted from work and life, during a pandemic. Mr. Popoff began conducting “burnout awareness” sessions to other employees, giving employees a forum to voice their feelings and listening to advice from mental health experts on how to cope. .

The effort is one of many ongoing trials at the US company as bosses stare at a sea of ​​faces on Zoom and worry. Managers say many teleworkers say they feel depressed, depressed, and wary of what’s next. Companies are revising their policies and rushing to roll out benefits to deal with troubled employees.

“Is this second wave hitting us, where people are feeling extremely nervous that this is the new normal, and how long can we sustain this?” Matthew Schuyler, chief administrative officer of the Hilton hotel, said. “I don’t think we still don’t fully understand the mental impact this is having on all of us.”

In addition to expanding access to counseling and mental health services, many employers are trying other approaches, such as asking staff to disconnect or providing additional training for managers. In recent months, Antonio Neri, the chief executive officer of Hewlett Packard Enterprise Co., has been encouraging the tech company’s bosses to call on their employees to have their health checked. “You have to work,” he said. “Don’t assume email is enough, because email is not personal.”

Jimmy Etheringge, CEO of North America at consulting firm Accenture PLC, recently asked his 27 live reports to attend a 2-and-a-half-hour virtual training course on how to better support peers. face mental health problems. All have participated. Mr. Etheringge said he regularly receives emails from employees explaining their pandemic challenges. However, the consultants tend to jump into a situation and become the problem solver, a “career risk,” said Etheringge. The training emphasizes that, in conversations with employees, sometimes paying attention to listening without judgment can be most helpful.

“Just confirm that the person is being heard,” said Etheringge, also directing them to additional sources, if needed.

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Executives say solutions don’t need to be complex or expensive. Eventbrite recently changed leadership training during the pandemic to focus on how supervisors can manage with empathy while people are working remotely. David Hanrahan, the company’s chief human resources officer, says bosses are now taught to start private sessions with employees with a simple phrase to evoke genuine emotions. Instead of a stock “How are you?” Before quickly moving into business, managers may ask, “How are you really, really doing?” After Mr. Hanrahan asked the question, he kept quiet, even when the pause felt uncomfortable. With some incentive, employees can then open up about their true feelings about their work or personal challenges. “It’s a simple tactic any manager can use,” he said. “But it’s about real empathy and real concern.”

Other companies have taken steps to bolster morale in the Covid era. Engineering and construction company Seattle McKinstry Co. LLC has begun releasing “Good news Friday” memos across the company, pointing out, “Hey, here are eight things that happened this week pretty well,” said Dean Allen, CEO of the company. ty said. It could be a response from a satisfied customer or details of a new business the company has docked. Hilton’s Mr. Schuyler encourages managers and teams to allow Zoom calls from parks or other outdoor locations.

Fidelity Investments recently started a pilot program for a small portion of its workforce, in which employees can choose to work 30 hours a week, with a small pay cut, while keeping the same full of their benefits. Bill Ackerman, head of the human resources division of the financial services firm, said Fidelity plans to hire more employees to take over the job so that other colleagues won’t be overwhelmed.

Ackerman says when the pandemic hits, employers need to adjust their approach. Benefits that may have been appreciated early on – such as gifts to charities and home office pensions – moved this fall to include access to Child care and subsidy coordinator, when parents struggle with learning problems.

Many bosses say that even figuring out how to get employees away from their laptops takes more thought. Heather Whaling, company president, said Geben Communication, a public relations firm based in Columbus, Ohio, has started giving employees “self-care” holidays in recent months to encourage them. disconnect. In Austin, Texas, Ryan Wuerch, the chief executive of Dosh, an app that gives consumers cashback when they shop, takes a different approach: a three-day spontaneous weekend. On some Thursdays, during the employee plenary meeting, Mr. Wuerch now surprises the company with the news that the next day is “Dosh Day”, when not allowed to work.

Managers add vigilance is key. To avoid exhaustion, Mr. Eventbrite’s Popoff watched employees appear to be leaving after hours and watched them the next day, saying that such work was not necessary.

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Some workers applied signs to signal they needed help. At Dell Technologies Inc., Jennifer “JJ” Davis, the tech company’s senior vice president for corporate affairs, said that during the pandemic her team developed a way to warn co-workers when they’re “on the line” – feeling good can lend a hand – or “under the wire” and need help. The phrases allow people to convey their state of mind without necessarily revealing personal details. “Nobody asked. They just said, ‘OK, what can I do?’ “Miss Davis said.

Pandemic-specific peer groups are also effective. More than 1,500 Dell employees have joined colleagues in virtual support groups focused on childcare or pandemic isolation, for employees living alone. “It provides you with a safe place to let your guard down,” said Ms Davis.

Ms. Davis said she helps her co-workers deal by being honest about her challenges, such as deciding whether her three teenage boys should take classes in person or in person. Sometimes, when meetings drag on, Ms. Davis starts preparing dinner – and tells her team she’s working on multitasking. Mrs. Davis said, “I like, ‘Hey guys, great meeting, I’ve just finished a batch of macaroons. “If I don’t tell my staff and lead by example that I’m cooking macaroons while in a meeting at the same time, they won’t know that they’re allowed to do the same thing.”

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Act

What companies can do to limit employee burnout:

Encourage employees to quit. Some companies have bonuses for “self-care” days or ending work hours early.

Expand access to counseling and mental health services. Employers have deployed digital consulting apps or hired coordinators to help employees access care.

Ask the manager to check the health status of each individual. Even simple gestures, such as a phone call instead of an email, can go a long way.

Provides training for managers on supervision with empathy. Supervising staff during a pandemic is a new skill, so guidance on how to support your co-workers’ mental health can be helpful.

Fosters dialogues where workers share sincere feelings. Ask “How are you?” not enough; Probe to know everyone’s real situation.


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