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California’s troubled EDD director is about to retire



Officials said on Friday, the soon-to-retire California Department of Employment Development Director Saron Hilliard, who was appointed EDD director in February, will stay until December 31, according to a copy. Internal memorization was obtained by KCRA 3 Investigates. An unnamed replacement. “I have had the privilege of being part of the Employment Development Department (EDD) team since the day I entered the EDD building more than 37 years ago,” Hilliard said in the memo. “At that time I was 19 years old and looking back I cannot imagine how lucky it is to be working with so many dedicated, qualified and professional people who are determined to provide the best services possible for people. Californians. With a heavy heart, I announced my retirement on December 31

, 2020. “The EDD has faced a lot of criticism since March over the distribution of unemployment benefits to people affected by coronavirus. new and lead to public health restrictions that forced many industries to shut down for several months .EDD experienced major backlog and delays within the ministry, as well as nationwide fraud against the EDD during the COVID-19. Some state lawmakers called for an overhaul of EDD and Hilliard’s resignation after In July Gavin Newsom developed a strike group to review the engine’s outdated technology. and suggest changes to address the backlog A report published in September says problems at the EDD are with unmanned call centers and new hires not trained to help out Claimant Hilliard oversaw changes from the strike group, which prompted a streamlining of tally. Identifying claimants as a way to help resolve backlog. “I am grateful for Sharon’s service and am ready to take on the role of director right before a pandemic hits. She helped pave the way for the EDD to re-establish its culture and modernize the system at this critical moment, ”California Workforce and Labor Development Agency Secretary Julie A. Su said in An announcement. “This has been a challenging time for Californians and Sharon and her team have worked hard in this unprecedented time of demand.” In some hearings with the Legislature, Hilliard said it was implementing many of the task force’s recommendations – but many others have yet to be implemented. “This year, I’ve pledged to get EDD through some of the toughest times in the history department, but I believe I can retire now knowing that EDD is on a great path to success,” Hilliard say in memo. “Despite the challenges this year, we have accomplished more than we thought we could provide additional improvements to our customers and staff. I am grateful to all of you, people who made personal sacrifices, tirelessly to get there. ” Deputy director of the Employment Development Department from 2013 to 2019. Prior to that, she held various positions in this department starting in 1983. Stay with KCRA 3 for the latest information.

The California Employment Development Department director is retiring on Friday, officials said.

Sharon Hilliard, who was appointed EDD director in February, will stay until December 31, according to an internal memorandum obtained by KCRA 3 Investigates. An unnamed replacement.

“It has been my privilege to be a part of the Employment Development Department (EDD) since the day I entered the EDD building over 37 years ago,” Hilliard said in the memo. “At that time I was 19 years old and looking back I cannot imagine how fortunate it would be to work with so many dedicated, competent and professional people who were determined to provide the best services possible for people. Californians. With a heavy heart, I announced my retirement on December 31, 2020.

Sharon Hilliard

EDD has faced a lot of criticism since March over the distribution of unemployment benefits to people affected by the new coronavirus and leading to public health restrictions that have forced many industries to close. door for several months.

The EDD experienced many backlog and departmental delays, as well as nationwide fraud against the EDD during the COVID-19 outbreak.

Several state lawmakers have called for an overhaul of the EDD and resignation of Hilliard following those issues.

In July, Governor Gavin Newsom developed a strike group to review the agency’s outdated technology and propose changes to address backlog work. A report published in September said the problems at the EDD were with unmanned call centers and the new hires not having enough training to help claimants.

Hilliard oversaw changes from the strike group, which has prompted a streamlined check of claimants’ identity as a way to help resolve backlog.

“I am very grateful for Sharon’s service and ready to step into the role of director just before a pandemic hits. She helped pave the way for the EDD to re-culture and modernize the system at this critical moment, ”California Labor and Labor Development Agency Secretary Julie A. Su said in a statement. Father. “This has been a challenging time for Californians and Sharon and her team have worked hard in this unprecedented time of demand.”

In some hearings with the Legislature, Hilliard said it was implementing many of the task force’s recommendations – but many others have yet to be implemented.

“Last year I pledged to see EDD overcome some of the most challenging times in the ministry’s history, but I believe I can retire knowing that EDD is on a path to great success. , ”Said Hilliard in the memo. “Despite the challenges this year, we’ve accomplished more than we thought we could by delivering additional improvements to our customers and employees. I am grateful to all of you, people who have tirelessly made personal sacrifices to get there. “

Hilliard served as deputy director of the Employment Development Department from 2013 to 2019. Before that, she held various positions in the department since 1983.

This is a development story. Stay with KCRA 3 for the latest information.


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