Today, exactly a year after Apple first launched the AirPods Pro – and therefore the same day those who own the first AirPods Pro will expire a one-year warranty – Apple has launched a repair program that offers Free repair or replacement throughout the year if your AirPods Pro are having problems with noise cancellation or static.
Specifically, Apple will fix:
Rattling or static sound, increased in noisy environments, during exercise or while talking on the phone
Active noise cancellation does not work as expected, such as loss of bass or boost in background sounds, such as noise on the street or an airplane
Apple says only a “small percentage of the AirPods Pro”; are affected by the issues, but it’s clear this isn’t just an early batch – Apple says the affected units are in production “before October 2020. “, which means that every AirPods Pro ever made can qualify. It is a recall if so. Apple says it will repair the faulty AirPods Pro for two years after you buy them for the first time.
We’ve heard complaints before about degraded noise cancellation and at least one Verge Editors have replaced their AirPods Pro under the warranty. It’s good to know that Apple doesn’t just cut off buyers as soon as that warranty expires.