If you’re having problems with one or both of your AirPods Pro headphones, they may be covered under the Apple service program. Follow along to know how to check the AirPods Pro free replacement eligibility.
In late October, Apple launched a recall program (service) for some AirPods Pro headsets. Issues that may indicate your AirPods Pro covered in the program include noise canceling not working, bass loss, buzzing and static noise, or increased background sound.
Apple notes that “the units are manufactured before October 2020”. In addition, the AirPods Pro Charging Box is not part of the program, just the headphones. Quite interestingly, there is no serial number checker for this revocation program, so here̵7;s what to do …
How to check your AirPods Pro free retrieval replacement eligibility
If you experience one or more of the following issues with AirPods Pro:
- A crackling or quiet sound increased in noisy environments, during exercise, or while talking on the phone
- Active noise cancellation doesn’t work as expected, such as losing bass or boosting background sounds, such as noise on the street or an airplane
You will need:
Your AirPods Pro will be pre-checked for any service to verify that they qualify for this program. AirPods Pro (left, right, or both) with confirmed issues will be replaced. The AirPods Pro case is not affected and will not be replaced.
The recall program is available to AirPods Pro users worldwide with no extended warranty but is available for “2 years after the first retail sale of the device”.
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